Refund policy

At Prairie Echo Collective, every item is printed just for you — one at a time, on demand. That means we don’t carry inventory, and we don’t overproduce. It also means we’re not able to accept returns for buyer’s remorse, wrong size selection, or style changes.

But if something goes wrong, we’ll make it right. Always.

✅ We’ll gladly offer a replacement or refund if:

  • Your item arrives damaged, misprinted, or with a production error

  • Your order is lost in transit

  • You received the wrong item or size from what you ordered

📸 Please contact us within 14 days of delivery and include:

  • A photo of the issue

  • Your order number

  • A brief description of the problem

Send all return-related inquiries to:
📬 info@prairieecho.com

🚫 We can't accept returns or offer refunds if:

  • You ordered the wrong size, color, or product by mistake

  • You changed your mind after the order was submitted

  • It’s been more than 14 days since delivery

All of our sizing charts and product descriptions are listed clearly on each item page — if you ever need help choosing the right fit, we’re happy to assist before you order.

🌱 Sustainability Reminder

Each product is made on demand, locally and responsibly, to reduce waste and carbon emissions. This is how we can offer high quality while staying gentle on the planet — and why your item may take a few days longer to arrive.

🛠️ Need help?

Email us anytime:
📩 info@prairieecho.com
We typically respond within 24 hours, Monday–Friday.